We build on the observation by Hawking, Perry and Strominger that a
global black hole space-time supports a large number of soft hair
degrees of freedom to shed new light on the firewall argument by
Almheiri, Marolf, Polchinski, and Sully. The soft hair carries a sizable
amount of entropy and is encoded in a transition function that connects
the asymptotic and near horizon regions. We argue that an infalling
observer automatically measures the classical value of the soft mode
before reaching the horizon and that this measurement implements a code
subspace projection that enables the reconstruction of interior
operators. We use the soft hair dynamics to introduce an observer
dependent notion of the firewall and show that an infalling observer
never encounters a firewall before reaching the singularity.